Client Feedback

We'd love to hear from you

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HOW CAN WE IMPROVE?

We aim to provide our clients with the best service possible, and we appreciate your feedback on how we are faring. Kindly take a few minutes of your time to complete this short Client Feedback Form, so that we can understand what we are getting right and which areas you would like us to improve on.

OVERALL EXPERIENCE

Please provide us with some overall feedback

How has your overall experience been with service delivery from Flux?*

1 (Unsatisfactory)

3 (Meets Expectations)

5 (Excellent)

What have we done well?

What could we improve?

YOUR ACCOUNT CATALYST

Please provide us with feedback on your Account Catalyst

How has your experience been with overall delivery from your Account Catalyst?*

1 (Needs Work)

3 (Meets Expectations)

5 (Excellent)

What has your Account Catalyst done well?

What could your Account Catalyst improve upon?

COMMUNICATION

Please let us know how you experience our communication

How satisfied are you with the turnaround time on communication?*

1 (Not Satisfied)

3 (Meets Expectations)

5 (Very Satisfied)

What have we done well?

What can we improve?

TURNAROUND TIME

Please provide us with feedback on our turnaround time

How satisfied are you with the turnaround time on requests?*

1 (Not Satisfied)

3 (Meets Expectations)

5 (Very Satisfied)

What have we done well?

What can we improve?

SERVICE DELIVERY

How would you rate our service delivery in the following areas?

Paid Media*

1 (Poor)

5 (Excellent)

N/A

SEO*

1 (Poor)

5 (Excellent)

N/A

Web Maintenance*

1 (Poor)

5 (Excellent)

N/A

Web Development*

1 (Poor)

5 (Excellent)

N/A

CRM*

1 (Poor)

5 (Excellent)

N/A

Data & Reporting*

1 (Poor)

5 (Excellent)

N/A

Social Media*

1 (Poor)

5 (Excellent)

N/A

Copywriting*

1 (Poor)

5 (Excellent)

N/A

Design*

1 (Poor)

5 (Excellent)

N/A

OTA Management*

1 (Poor)

5 (Excellent)

N/A

Are there any additional services you would like us to offer?

YOUR INFORMATION

Please enter your details below

How likely are you to recommend Flux to a friend or colleague?

1 (Not Likely)

3 (Neutral)

5 (Very Likely)

Client Name

First Last

Organisation Name*